Shipping Policy
Thank you for choosing Penstar! We want to ensure that your shopping experience is as seamless as possible. Please review our shipping policy below, which applies to all Penstar products, including eNote paper tablets and digital notebook accessories.
Processing Time
All orders are processed within 1-3 business days (Monday through Friday) from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.
Shipping Rates and Delivery Estimates
  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer various shipping options to meet your needs, including standard, expedited, and express shipping.
  • Delivery estimates will be provided during checkout based on the shipping option selected and the destination address.
International Shipping
  • Penstar ships to select international destinations. International shipping rates and delivery times may vary based on the destination country and shipping option selected.
  • Please note that international orders, including eNote tablets and accessories, may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number.
Shipping Restrictions
  • We currently do not ship to PO boxes or APO/FPO addresses.
  • Some items, such as Penstar eNote tablets, may be subject to shipping restrictions due to size, weight, or shipping regulations. These restrictions will be noted on the product page.
Shipping Delays
While we strive to deliver your order in a timely manner, shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier delays. We appreciate your patience and understanding.
Lost or Damaged Packages
Penstar is not liable for any lost or damaged packages once they have been transferred to the carrier for delivery. However, we will work with you to resolve any issues and assist with filing claims with the carrier if necessary.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at support@penstar.com.
Penstar reserves the right to update or modify this shipping policy at any time without prior notice. Any changes to the policy will be reflected on this page.
By placing an order with Penstar, you agree to comply with our shipping policy outlined above. This policy covers all products, including Penstar eNote paper tablets and digital notebook accessories, to ensure a smooth shopping experience.